Announcement on Temporary Suspension of Personal E-banking Services

Dear customers,

To provide better financial products and services, we will upgrade our systems on May 20th-21th,2023. During the period of upgrade, Personal Online Banking, Mobile Banking and Telephone Banking Services will be suspended as the following table:

Service type

Period of suspension (Beijing time)

Personal Online Banking/

Mobile Banking

23:00-08:00, May 20th -21th

Telephone Banking

Self-service: 01:00-04:30, May 21th

Self-service: 07:30-11:00, May 21th

Self-service: 13:40-17:00, May 21th

We will make efforts to shorten the suspension period. If the suspension is shorter than that mentioned above, all the transactions through Online Banking, Mobile Banking or Telephone Banking submitted by customer will be valid.

We apologize for any inconvenience arising from the system upgrade. For any questions, please dial our local hotline or visit our bank outlets.

Bank of China (Hong Kong) Limited Ho Chi Minh City Branch

May 19th, 2023