Notice of registering biometrical information for Corporate Customer

Dear Valued Customers,

Pursuant to Circular 17/2024/TT-NHNN issued by the State Bank of Vietnam, from July 1st, 2025, Corporate customers must complete the verification of identity documents and biometric information of the organization's legal representative or authorized representative (hereinafter referred to as the legal representative) to carry out electronic payment transactions via Online Banking.

To avoid electronic payment transaction interruption, the Bank kindly requires all valued customers to promptly register, update valid identification documents and biometric information from 26th May 2025, based on following instructions:  

  1. Documents to be prepared according to the instructions below:
  • Vietnamese customers: Valid Citizen Identification Chip Card or National ID Chip card and other relevant materials;
  • Foreign customers: Valid passport and other relevant materials.

  2. Enter iGTB Mobile system, and complete/update your biometric information as instructed.

For further inquiries or assistance, please contact the Bank’s customer relationship manager or our hotline at (84-28) 38219949 Ext 202/367/138.

Hereby notify the above. We shall provide you with safe, high-quality financial services.

                                                                       Bank of China (Hong Kong) Limited - Ho Chi Minh City Branch

                                                                                                 6th May 2025