Introduction of Bank of China's Institutions
Bank of China (Hong Kong) Limited – Ho Chi Minh City Branch
Address: 11th & 12th FL, Times Square Building, 22-36 Nguyen Hue Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
SWIFT ： BKCHVNVX
Hotline: (8428) 38219949
Fax: (8428) 38219948, 38278010
Email ： service.vn@bankofchina.com
Wechat：BOCHCMCVN
Service hours: from 9AM to 4PM Monday to Friday.
3 languages: Chinese, Vietnamese, English.
Bank of China (Hong Kong) Limited – Representative Office in Hanoi
Address: 18th FL, Tower 1, Capital Place Building, 29 Lieu Giai Street, Ngoc Khanh Ward, Ba Dinh District, Ha Noi City, Vietnam
Hotline: (8428) 38219949 ext 388 or 383
EMAIL：service.hn@bankofchina.com.vn, service.vn@bankofchina.com
Service hours: from 9AM to 4PM Monday to Friday.
3 languages: Chinese, Vietnamese, English.
Account, Foreign exchange, Remittance, Internet banking
Hotline: (8428) 38219949 - ext. 107, 108, 202, 362, 367, 109, 157, 123.
Service hours: from 9AM to 4PM Monday to Friday.
Personal Banking (Personal Savings, Personal Loans, Debit Cards)
Hotline: (8428) 38219949 - ext. 224, 155, 160, 118, 229.
Service hours: from 9AM to 4PM Monday to Friday.
Corporate Banking (Corporate Financing)
Hotline: (8428) 38219949 - ext. 114, 317.
Service hours: from 9AM to 4PM Monday to Friday.
Trade Services (International Trade Settlement, International Trade Financing, Domestic Trade Financing, Letter of Guarantee)
Hotline: (8428) 38219949 - ext. 112, 113, 116, 118, 150, 151, 205.
Service hours: from 9AM to 4PM Monday to Friday.
Corporate Financial Services (Foreign exchange spot deal, foreign exchange forward deal, foreign exchange swap deal, interest rate swap deal)
Hotline: (8428) 3821 9949 - ext. 127, 225.
Service hours: from 9AM to 4PM Monday to Friday.
For iGTB Internet Banking Services Hotline (Language: English, Mandarin, Cantonese)
Hotline: (84 28) 38278694
Service hours: from 8AM to 5PM Monday to Friday.
Personal information protection
Hotline: (8428) 38219949 - ext. 121, 333.
Service hours: from 9AM to 4PM Monday to Friday
Wechat：BOCHCMCVN
Email service.vn@bankofchina.com
Complaints and suggestions
Hotline: (8428) 38219949 - ext. 121, 333.
Service hours: from 9AM to 4PM Monday to Friday
Wechat：BOCHCMCVN
